5 Reasons to have support 24/7 available for your website

The Complete Guide to 24/7 Support - Freshdesk Blogs

The concept of insurance is the one that most closely parallels that of hosting support. This won’t be necessary for you in the vast majority of situations, but in the off chance that it is, it could end up being rather helpful. Many people are disillusioned about the benefits of low-cost or even free web hosting solutions when anything goes wrong, only to learn that they are trapped in a creek without a paddle. 

If you want to know how to tell a good hosting provider from a terrible hosting provider, the level of hosting support that the provider gives is perhaps the single most significant thing to take into consideration. If you rely heavily on your website as a big marketing tool, you really need to ensure that your hosting provider has help that is accessible around the clock, seven days a week. At any moment of the day or night, there are customers from all over the world reading through the content on your website. If your website falls down at an inconvenient time and your hosting provider does not offer support outside of normal business hours, you run the risk of losing valuable customers and business. Let’s go into more detail about the factors that contribute to the significance of having support available at all hours of the day and night. 

1. What kind of an impact do things like breakdowns and pauses in production have on your business? 

It is only possible to do so for one hour each day, which is an amount of time that cannot be tolerated in any and all work settings. It is safe to assume that you are not connected to the internet if you are unable to access your website. However, it is highly possible that your customers are unaware of the fact that it is anticipated that this disruption would only be temporary. If customers search for your company and your website produces an error, then they can come to the conclusion that your company is temporarily unavailable. Think about how many people go to your website for the first time each month, and then think about how many of those people are likely to search your website each hour. If your website were to become unreachable, you would stand to lose that much potential money.

2. Your company’s website is the single most significant promotional resource that is always available to potential customers

There are a great variety of businesses located all around the world. This suggests that even after you have shut down your physical location for the day, your website will continue to create cash for you long after it is too late to do so. Think about how often you log on to the internet once you get home from work in the evening. You might be looking for a vacation package, some new gear for your favourite hobby, or you might just want to do some online shopping for some books, films, or presents. It’s probable that you’re seeking for one of these things. When you do a search using a search engine, any of these companies that sell the things you are looking for should come up again in the results of the search. The same may be said of the website that your company maintains. Simply put, you simply cannot afford to have any downtime at all because doing so leads you to lose significant business. 

3. Customers can select their preferences from a wide range of available options

If you value your clientele and want to maintain them as customers, offering service around the clock, seven days a week, is arguably one of the most significant things you can do. They will take it at face value and go on to a different provider if they try to find your website but run into an error while doing so. Rarely will they make an effort to get in touch with you via another method or will they simply believe that your website is down temporarily. When customers shop online, they have access to a huge variety of different options to choose from. If you do not give your customers a compelling reason to buy from your organisation, they will have no motive to remain loyal to your firm and continue to conduct business with your competitors. 

4. If your website is now down, what business do you have need server assistance in the first place? 

If for any reason you are unable to access your website, the only person who can tell you what the problem is is the person who hosts your server. If you use a hosting service that offers shared hosting, there is a chance that one of the other websites on the server is using up all of the available bandwidth. This can happen if you use a hosting service that offers shared hosting. There is also the possibility that the server is dealing with a more significant problem right now. Because they have help available at all hours of the day and night, they are able to rapidly identify the problem and implement a solution. This guarantees that there will be no more than the absolute minimum amount of downtime for your website. In most cases, host providers have diagnostics available to them, which they can utilise to investigate and determine the root of the problem. You may find that your website is inaccessible for a period of twelve hours or longer if the customer service that is given by your hosting provider is only available during normal business hours. This may be devastating to your organisation. 

5. How does the support that is accessible from 9 to 5 differ from the support that is available around the clock? 

In spite of the fact that web hosting businesses that provide help at all hours of the day and night often charge cheaper prices for their services, it may be well worth it to pay for such a service in the long run. If you have a dedicated server, you should have additional confidence about the level of service you receive. Customers are often able to register their information through a user interface or a website that facilitates online commerce on your platform. In addition to this, it needs to operate effectively at all times of the day and night. The only way to guarantee that this will take place is to get a hosting package from a provider from which you are assured that you will receive help at all hours of the day and night. It’s possible that this will be the decisive factor in whether or not your firm will be successful. 


We are going to proceed with the assumption that you are familiar with the factors that contribute to our need for support for our website hosting around the clock. In the event that you have any inquiries or considerations, please feel free to post them in the comments section that may be found below. 

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